Office Support
Running an office in Sydney or Melbourne means wearing many hats, which can pull your focus away from your main goal—growing your business. As a small business ourselves, we understand the challenges firsthand. Our Office Support service is here to help, offering a premium ‘white glove’ solution that takes care of the distractions, allowing you to stay focused on what matters most. We handle the details so you can stay on course to achieve your business objectives.
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Our premium ‘white glove’ service covers every detail of setting up and running a new office, fully tailored to the specific needs of your business.
Office Site Selection and Due Diligence
Technical due diligence of your proposed site before you commit.
Vendor Recommendations and Relationship Management
Allow PTS to put you in touch with local vendors you can trust.
Technology Design
Designs aligned with global standards, tailored to local environments and regulations.
Technology Project Management
Project governance and risk mitigation to keep IT projects on track and aligned with objectives.
Facilities Management/Office Administration
We manage the relationship with your building manager to ensure seamless facility operations.
24/7 Service Desk and IT Support
Around-the-clock IT support to ensure your operations run smoothly at all times.
Procurement Support
Assistance to streamline your local procurement process.
Regulatory Compliance
Ensuring full IT compliance with all relevant regulations and industry standards.
Recruitment Solutions
We help recruit the right talent to support your growing office needs.
Who We Work With
You’re in Good Company
What’s the business case?
How Are Distractions Costing Your Business?
Save at least 20-30% and free yourself up to achieve your goals.
Office Set Up
Cost:
- Managing communications and multiple relationships.
- Time-consuming DIY efforts with opportunity costs for management.
- Learning curve expenses and risk of rework and delays from poor design.
Benefit:
- Expertise from consistently handling BAU tasks, driving effective outcomes.
- Reduced hidden costs and improved operational efficiency.
- A single point of contact for integrated services.
- Vendor management and long-term partnership approach.
- Regulatory compliance support.
- Local market knowledge, including OH&S regulations and Telco carrier insights.
BAU (Ongoing Office Support)
Cost:
- Managing communications and multiple relationships.
- Time-consuming DIY efforts with opportunity costs for management.
- Learning curve expenses and risk of rework and delays from poor design.
Benefit:
- Expertise from consistently handling BAU tasks, driving effective outcomes.
- Reduced hidden costs and improved operational efficiency.
- A single point of contact for integrated services.
- Vendor management and long-term partnership approach.
- Regulatory compliance support.
- Local market knowledge, including OH&S regulations and Telco carrier insights.
We understand the complexities of setting up and operating a new office, and our service is designed to address pain points with precision and care.
Simplifying the Office
Setup Process
We handle the entire process from start to finish, ensuring a seamless and stress-free experience
Providing Specialised
Expertise
Our team of experts in real estate, IT, compliance and procurement ensures that every aspect of your office setup is handled professionally.
Ensuring Compliance
and Mitigating Risk
We conduct thorough due diligence, legal and compliance checks, significantly reducing the risk of regulatory issues.
Streamlining
Coordination
With a dedicated project manager, you won’t need to worry about coordinating between multiple vendors – saving you time and reducing the risk of miscommunication.
Delivering Cost
Effective Solutions
We plan carefully and manage procurement efficiently, helping you stay on budget while delivering high quality results.
Supporting Future
Growth
Our office setups are designed with scalability in mind, ensuring they can support your company’s growth and adapt to future changes.
Within a real world context
Frequently Asked Questions
What does PTS branch office support service include?
Our office support service offers a comprehensive, turn-key solution covering everything from Procurement and Site Selection to IT Project Management, Helpdesk, Facilities Management, Regulatory Compliance, Office Administration, and Recruitment Services. Whether you need full support for setting up a new office or just a specific component, we tailor our services to meet your exact needs and ensure smooth operations.
How do you help with site selection and IT due diligence?
We assist by introducing you to an impartial local tenant representative who can identify the optimal location for your new office based on your business needs, workforce, and market access. Our IT due diligence service ensures that all IT dependencies are thoroughly reviewed prior to committing to an office lease giving you peace of mind and a solid foundation for success.
What industries do you specialise in for branch office setups?
We specialise in a wide range of industries, including financial services, technology, legal, and professional services. Our expertise ensures your office setup meets the specific operational and regulatory requirements of your industry, whether you’re expanding in Sydney, Melbourne, or beyond.
Can PTS manage our IT infrastructure and ongoing support?
Yes, we provide comprehensive IT infrastructure management, including system setup, network design, and security. Our ongoing Helpdesk and IT support services ensure your technology runs smoothly, with proactive monitoring and fast issue resolution to minimise downtime and keep your business operational.
What is included in your project management services?
Our IT project management services cover the end-to-end delivery of your technology needs, including system design, implementation, network infrastructure, hardware and software procurement, and ongoing management. We ensure each project is completed on time, within budget, and aligned with your business objectives, offering seamless integration and support throughout the process.
How do you handle compliance and legal requirements?
We advise on IT compliance against industry and regulatory standards. Our team conducts thorough due diligence and collaborates with legal experts to ensure all office operations meet required guidelines, giving you peace of mind while focusing on business growth.
Can you assist with recruitment and staffing for the new office?
Absolutely! We provide comprehensive recruitment and staffing solutions to ensure your new office is fully equipped with the right talent. From sourcing candidates to onboarding, we handle the entire process so you can focus on growing your business.
What kind of ongoing support do you offer after the office is set up?
We provide comprehensive ongoing support, including IT Helpdesk services, facilities management, office administration, and regular compliance checks. Our proactive approach ensures that all aspects of your office continue to run smoothly, with fast issue resolution and continuous optimisation to keep your operations efficient and compliant.
Can you help us scale our office as we grow?
Absolutely! We offer scalable solutions tailored to your evolving needs. As your business grows, we can assist with expanding IT infrastructure, increasing office space, managing new facilities, and hiring additional staff. Our ongoing support ensures a seamless transition as your office operations scale.
What are the typical timelines for setting up a new branch office?
Timelines vary based on the size and complexity of the project, but a typical office setup can range from 3 to 6 months. This includes site selection, procurement, IT installation, facilities setup, and regulatory compliance. We work closely with your team to meet deadlines and ensure a smooth and timely launch.
Testimonials
“We would like to say a massive thank you to PTS for all your incredible help in setting up our new Sydney office. Seriously, we couldn’t have done it without you!
Your hard work, expertise and dedication have been amazing and we’re grateful to have you as our trusted partner.”
Hedge Fund APAC Facilities Manager
